You and the Studios

Customer Charter

We are committed to providing excellent services, resources and facilities. This charter is our pledge to all our users.

We aim to create supportive environments that facilitates and enhances the learning and creative experience of all our students. We do this through the values that underpin our activities:


  • Customer Focus - We are committed to providing an excellent customer service experience.

  • Respect - We treat our users fairly and with courtesy, ensuring equality of opportunity for all.

  • Honesty - We act with integrity and communicate openly and effectively.

  • Inspiration - We are innovative and aim for continuous improvement in all we do


WHAT YOU CAN EXPECT FROM US:

  • We will support your  teaching, learning creative practice and performance and by providing and maintaining appropriate servicesresources and facilities

  • We will monitor our performance against our range of service standards

  • We will use your feedback and ideas to develop and review our services

  • We will communicate with you in a clear, timely and accurate manner

  • We will respond appropriately to all complaints

WHAT WE EXPECT FROM YOU:

  • You should expect the best - let us know when we don’t reach the standards we have promised

  • You should tell us what you think - we welcome your comments and feedback

  • You should be respectful and considerate to us and to fellow users

  • You should use the services, resources and facilities we provide responsibly in accordance with LETs Studio rules and regulations

 

ARE WE KEEPING OUR COMMITMENTS TO YOU?

If you think we have not delivered on any of the above, please contact us and let us know.

Customer Service

► Service Standards

► Feedback

► You Said.. We Did..           

► Satisfaction Levels


Performance Statistics

Contact Us

Studio Counter: 0113 222 3435
Email us: studiotechnicians@lcm.ac.uk
Book a Room
Give Feedback


Your conservatoire

Undergraduate study

We have a number of music degrees at undergraduate level – find out about our Foundation, BA, combined and top-up degrees

What's On

Our packed concert season welcomes everyone from global superstars to up-and-coming talents – and Leeds College of Music students are always at the heart of the programme

Short Courses

Keen on developing your skills on an instrument – or your voice? Check out our short courses on offer