You said...We did...

Keeping you informed of the improvements we've made

ACADEMIC YEAR 2015 -2016

Throughout the academic year, the Library consults and listens to your opinions and comments through various feedback methods and keeps you informed of  the improvements we've made below:

You said that the library should be open later during the week especially on a Friday. We have extended our Friday term time opening hours from 5:00pm to 8:00pm. See here for Library opening hours
The date function on the purchase order form is confusing and hard to use We have taken out the date function on the online form to avoid confusion and to make it easier to fill in.
You said that the library is too noisy at times. Further signage will be placed around the library to remind users to be thoughtful to others studying in the library. Staff have been informed to monitor noise levels more and to keep staff noise levels to a minimum.
I'm overwhelmed with information after the library induction. The Library now offer an induction and refresher service by email request. We have also created a tutorial page which includes videos on how to search the library catalogue video and how to use e-resources such as Alexander Street Press.
More information on the Library Brochure about online resources The Library have published a new E-Resource leaflet for September 2015 which will be available at the library counter. We have a Discover our E-Resources section here on the website for you to take a look at. We have also introduced E-Book markers on the library shelves to identify the books that are available online.
The renew feature should be easier to find on Space We have created a library essentials box which includes a renew link at the top left of the Library and Online Resource page on Space. We have also created new pages here on the LCoM website with Library essentials featured on the Library Homepage
E-Resources are sometimes hard to find. We have created an A-Z section of all E-Resources to help you find information on each resource, how to access them and useful tips and tutorials to help you get started.

Customer Service

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