You & The Library

Working together for a better service

Customer Charter

We are committed to providing excellent services, resources and facilities. This charter is our pledge to all our users.

We aim to create supportive environments that facilitates and enhances the learning and creative experience of all our students. We do this through the values that underpin our activities:

  • Customer Focus - We are committed to providing an excellent customer service experience.

  • Respect - We treat our users fairly and with courtesy, ensuring equality of opportunity for all.

  • Honesty - We act with integrity and communicate openly and effectively.

  • Inspiration - We are innovative and aim for continuous improvement in all we do.


What you can expect from us:

  • We will support your teaching, learning creative practice and performance by providing and maintaining appropriate services, resources and facilities

  • We will use your feedback and ideas through various methods to develop and review our services

  • We will communicate with you in a clear, timely and accurate manner

  • We will respond appropriately to all complaints

What we expect from you:

  • You should expect the best - let us know when we don’t reach the standards we have promised

  • You should tell us what you think - we welcome your comments and feedback

  • You should be respectful and considerate to us and to fellow users

  • You should use the services, resources and facilities we provide responsibly in accordance with LETs Library rules and regulations

Are we keeping our commitments to you?

If you think we have not delivered on any of the above, please contact us and let us know.


Customer Service

►  Feedback

►  You said...we did...

Contact Us

Library Counter: 0113 222 3458
Email us: library@lcm.ac.uk
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More than just books!

Music Streaming Sites

The Library subscribe to many music streaming sites such as Naxos, Alexander Street Press and Desktop DJ where you can listen to 1000s of multi genre sound recordings, create your own play lists and listen on the go.

Electronic Text

The library subscribe to electronic text databases such as JSTOR, Rock's Backpages, Music, EBSCO Journals, Myilibrary and Grove Music Online. The majority of databases have offsite access meaning you can read E-Books and Journal articles from the comfort of home.

Jazz Archive

The library is home to the Conservatoires's Jazz Archive, opened by Digby Fairweather in 1990, which holds original manuscripts, printed music and valuable collections of biographical files as well as a wide range of recordings.